FAQs
Frequently asked questions and answers about Memory Lane Tv
FAQs about Memory Lane TV
What is Memory Lane TV?
Stated most simply, Memory Lane TV is a tool for helping to manage the many mood and behavioral effects often caused by, or associated with Alzheimer’s and other forms of dementia. This tool is in the form of therapeutically designed audio-visual content that we deliver, or “stream” to your home or facility over the internet. Many of the content modules (i.e. films) are designed to be used in tandem with specifically paired aromas to stimulate the sense of smell (i.e. olfactory stimulation), in addition to the audio-visual stimulation.
Who will benefit from Memory Lane TV?
Memory Lane TV is designed to benefit people living with Alzheimer’s and other forms of dementia, the primary “users” of the service, but care partners can also see direct benefits from using the service as well. For both groups, we have seen improvements with regard to mood, stress, and anxiety levels, and test users also reported improvements in the quality of interactions between care partners and residents/loved-ones with use of MLTV. Our goal is to help both to achieve their best quality of life at any stage of progression.
What benefits or outcomes can we expect from using Memory Lane TV?
During our product development phase, we gathered feedback from roughly 500 test users in residential care settings, and the feedback suggests users can expect some or all of the following, positive benefits (we’re happy to note that no negative outcomes were reported!):
- 74% of test users reported improved mood/anxiety levels in staff/care partner and residents
- 67% of test users reported positive impact to resident engagement
- 70% of test users reported improvement in interactions with residents
- 70% of test users reported reduction in resident stress levels
- 95% of test users noted an overall positive impact from using MLTV
What makes the content on Memory Lane TV different from regular TV, or even other content aimed at people living with Alzheimer’s and other forms of dementia?
Content designed for traditional broadcast TV or digital streaming services is generally linear, driven by plot and characters. Or news/editorial in nature.
Unlike regular TV, or even many of the types of content aimed at this audience, our content is based on the neurological relationship between sensory stimulation and memory activation – we studied more than fifty years of published research and synthesized & tested specific content design protocols to positively influence the mood & behavioral changes associated with Alzheimer’s & other forms of dementia. It is plot and character-free; it is designed to match relevant attention spans; and it differs in many other ways from typical TV content, or even other content aimed at this specific community.
How do I access Memory Lane TV?
The very first step is to register and activate your account on www.watchmemorylane.com (we do not recommend subscribing directly through any of the apps).
Once you are registered and have received your credentials in your email, you can now access Memory Lane TV in several different ways:
- Via your web browser: Go to www.watchmemorylane.com where you can log in to your account and stream online in your web browser.
- Via the Memory Lane App: After you’ve subscribed and activated your account, you can download the app on any of the following devices:
- Apple TV
- Roku
- Amazon Firestick
- iOS: You can also download the app on any of your iOS devices after you’ve subscribed to the service via www.watchmemorylane.com
- Using Chromecast
Note that a high-speed broadband connection is recommended.
I’ve just been diagnosed with early stage Alzheimer’s (or other form of dementia). Is Memory Lane TV a good fit for me at this stage?
Yes, Memory Lane TV is designed to be used by anyone with an Alzheimer’s (or other form of dementia) diagnosis at any stage, but some components may be more impactful at different points along the continuum than at other times in the journey. Please refer to the user manual for more details on the various use cases (e.g. using Memory Lane to reduce stress and anxiety, to moderate the effect of sundowning syndrome, etc.).
Can I try it for free without entering card?
Yes, you can try for free without entering a credit card. Anyone can access a selection of free, sample content by clicking on this link.
However, if you would like to explore the entire catalog, we offer a free trial period of 7 days, but this option does requires entering a form of payment (but you will not be charged if you cancel before the end of the trial period).
How much does a subscription to Memory Lane TV cost?
It depends on what type of subscriber you are (e.g. private home user, visiting in-home professional, or a corporate customer). Please refer to the Plans page for more details, or Connect with us to learn more.
Professional users (e.g. Institutions, adult care communities, nursing homes, etc.) should note that there are several variables which may affect final pricing, so please do reach out to us for more information.
Can I cancel my subscription at any time?
Yes, you can! Cancel any time by logging in your account on “manage subscription” on watchmemorylane.com and cancel your subscription.
IMPORTANT: If you subscribed to Memory Lane TV directly through an app (as opposed to signing up via our website, watchmemorylane.com), you will need to cancel through your app store or the app itself. Note that you will need to log in to your app store account using your app store credentials and NOT your Memory Lane TV credentials.
I have subscribed – now what?
Start experiencing the benefits of adding Memory Lane TV to your care plan. We recommend viewing the how-to videos and video user guides as a good place to get started (in addition to the FAQs, which you’ve already found!), or you can simply start exploring the various content libraries once you’ve logged into your account via the app on whichever device is connected to your television.
NOTE: Please remember to subscribe and activate your account on www.watchmemorylane.com first, and then download the app to your device. We do not recommend subscribing via the app on the various devices.
I have a promo code. How do I use it?
When you subscribe on www.watchmemorylane.com you will see a coupon box, please enter your coupon code there.
IMPORTANT: If you subscribe through an app instead of the website, the app store does NOT offer the ability to enter a coupon!
I need to pause my service temporarily – is there a way to do that?
Unfortunately we are not able to pause subscriptions at this time. You would have to cancel and then resubscribe if you need to take a brake. We are working to remedy this situation.
I need help accessing the content.
There might be some steps to try first …
- Check to see if your problem is listed on the help page of watchmemorylane.com
- If you are having technical trouble with your internet, try resetting your modem and/or router, or contact your internet service provider directly.
- If you are having issues with your devices (e.g. Apple TV, Roku, Amazon Firestick, iOS, etc.), please click the link for help services for the respective device.
- If the issue is not with the device or the internet, you can
- refer to other entries in the FAQ section to see if any of the answers resolve your question
- refer to the MLTV video how-to and user guides
- seek technical assistance from our streaming platform provider, Vimeo OTT
I am experiencing problems playing the content …
There might be some steps to try first …
- If you are having technical trouble with your internet, try resetting your modem and/or router, or contact your internet service provider directly.
- If you are having issues with your devices (e.g. Apple TV, Roku, Amazon Firestick, iOS, etc.), please click the link for help services for the respective device.
- If the issue is not with the device or the internet, you can
- refer to other entries in the FAQ section to see if any of the answers resolve your question
- refer to the MLTV video how-to and user guides
- seek technical assistance from our streaming platform provider, Vimeo OTT
I use the app to access Memory Lane TV and I am having some trouble with it. Where can I get help?
There may be different reasons for the issues you are experiencing …
- If you are having issues with your devices (e.g. Apple TV, Roku, Amazon Firestick, iOS, etc.), please click the link for help services for the respective device.
- If the issue is not with the device or the internet, you can
refer to other entries in the FAQ section to see if any of the answers resolve your question - refer to the MLTV video how-to and user guides
- seek technical assistance from our streaming platform provider, Vimeo OTT
How do I make changes to, or update my subscriber account information?
To make changes to your account, simply sign into your account at www.watchmemorylane.com, and edit the data that needs to be updated on your account settings section.
How do I know which film are meant to be used with a paired aroma?
In the content library, content that has been specifically paired with olfactory stimulation will be labeled as such. Simply look at the title label to see which aroma is recommended for use with that specific module.
Alternatively, some libraries may be designed for use with a common aroma (i.e. the same aroma is paired with all the content in that library). Any library designed in this way will also be labeled as being paired with a specific aroma.
Alternatively, when you subscribed to Memory Lane TV you received a link to our online catalog.
How do I use olfactory stimulation together with the streaming content?
If you wish to take advantage of the additional benefits from adding olfactory stimulation to your audio-visual program, you can explore the options and product pricing here.
Once you have received your aroma supplies for olfactory stimulation and have read through the usage guidance, log into your account via the streaming device connected to your television. In the content library, content that has been specifically paired with olfactory stimulation will be labeled as such. Simply look at the title label to see which aroma is recommended for use with that specific module.
Alternatively, some libraries may be designed for use with a common aroma (i.e. the same aroma is paired with all the content in that library). Any library designed in this way will also be labeled as being paired with a specific aroma.
What should I do to get the most benefit from Memory Lane TV’s therapeutic programming?
To really get the most our of your subscription to Memory Lane TV, take some time to review the user guides and the video links in it. These guides will help you understand which content modules are best suited for achieving specific outcomes, like reducing stress or anxiety levels, reducing or minimizing the effects of sundowning, stimulating appetite, generating engagement, stimulating physical activity, etc. Combining the targeted outcomes needed for your unique, specific situation in conjunction with the broader components designed to reground people in the natural rhythm of the day (i.e. the circadian rhythm) should help you achieve your best quality of life for both care partner and person living with Alzheimer’s or other form of dementia.
Our caregiver channel, as well as our blog, have additional content that may also help you to better manage certain symptoms.
I don’t have time to personalize the content choices a la carte every day. Is there some way I can streamline the process for those days when I just don’t have the time to do it all manually?
Yes. An easy way to do this is to simply go to the “Seasonal and time of day” libraries, labeled “Seasonal” and/or “Time-of-Day”, select your favorite season and a time of the day, and let the playlist run.
